This Refund Policy explains when you can get a refund for purchases made on Mirent (the “Service”), operated by Kieu Manh. Because Mirent is a digital service delivered instantly. Some purchases are non-refundable once used; the details are below.
1. How you pay
Payments on the web are processed by Paddle, our Merchant of Record. Purchases made inside the iOS app are processed by Apple. Where a payment provider’s own refund rules or your local consumer-protection law give you stronger rights, those apply in addition to this policy.
2. Subscriptions (Premium, monthly & yearly)
- You can cancel a subscription at any time. Cancellation stops future renewals; your access continues until the end of the billing period you already paid for.
- If you were charged by mistake (for example a duplicate charge, or an unexpected renewal you contact us about promptly within 14 days), we will refund it, provided the plan was not substantially used during that period.
- Partial periods are not pro-rated after a billing cycle has started, except where required by law.
3. Credit packs (one-time top-ups)
- Credit packs are prepaid, one-time purchases used to generate text-to-speech audio and run transcriptions.
- Unused credits from a pack can be refunded within 14 days of purchase if you request it and none of the credits have been spent.
- Once credits have been spent to generate audio or transcripts, that portion is consumed and is not refundable, because the underlying compute has already been paid for on your behalf.
- Credits from packs do not expire.
4. Failed or faulty jobs
If a transcription or audio-generation job fails on our side, any credits charged for that job are automatically returned to your balance. If you were charged but did not receive the result and the credits were not refunded automatically, contact us and we will make it right.
5. Free tier
Mirent offers a free tier so you can try the Service before paying. We encourage you to use it to confirm the Service meets your needs before purchasing.
6. How to request a refund
Email support@mirent.io from the address on your account, with your order or transaction reference and a short description of the issue. We aim to respond within a few business days. For iOS purchases, refunds are requested through Apple (reportaproblem.apple.com), as Apple is the seller of record for in-app purchases.
7. Changes
We may update this Refund Policy from time to time. Material changes will be reflected by the “Last updated” date above.